Help
Booking and payment
How does booking work?
You choose an offer, enter traveller names and contact details and send a request. In early access nothing is charged. We verify the request and email you whether we can fulfil it. You get a reference and a status link right after sending.
What if the price changes before confirmation?
We only confirm at the price you saw, or offer you a new one that you can decline at no cost.
Which currency do I pay in?
Payment is in euros. We show an approximate value in your currency, which you can switch in the footer.
Changes and cancellation
Can I cancel a booking?
It depends on the provider’s terms, which you see on every offer before you send. Accommodation and transport for a specific date have no statutory 14-day withdrawal right. A request that has not been confirmed yet can be cancelled by email at no cost.
What if the trip is cancelled or delayed?
The carrier or host is responsible. In the EU you have statutory rights on flights, trains and coaches. See Passenger rights for an overview. We help with the process.
Documents and travel
Which documents do I need?
Names must match your travel document exactly. Document validity, visas and other entry rules depend on your citizenship. Check them on the official website of the destination country. You are responsible for meeting entry requirements.
I travel with a child. How do I enter them?
We cannot yet price children and infants correctly. Write to hola@atlayo.com and we will prepare the booking by hand.
AI and data
Do you store what I write to the AI planner?
No, the text is not stored. The conversation state lives only in your browser. Details are in the AI notice and the privacy policy.
Why only Czech and English?
The site is ready for 24 EU languages. We are completing full, legally reviewed translations step by step. Until then other languages show in English and are not indexed by search engines.
Did not find an answer?
Write to us at hola@atlayo.com. If it is about a request, include its reference.